Here are some of the most common questions we get asked.
Do you offer free quotes?
We sure do! Get in touch by calling or filling our our enquire now form.
How quickly can I expect to see a plumber?
We aim to see new clients in 2 days.
Do you service areas outside of Townsville?
Our service area extends to a 50km radius around Townsville.
My taps are leaking, I have replaced the washers but they still leak?
It is quite common for the seat (where the washers sit) to become damaged. No need to panic, 95% of the time this is an easy fix!
My toilet randomly fills up during the night and wakes me up?
This indicates that there is a leak from your cistern into the bowl, when the water level drops low enough the cistern refills.
Our taps are really tight and hard to turn off and on?
These can be easily serviced and will have a remarkable improvement.
I would like a mixer in my shower but do not want to remove wall sheeting. Are there any options?
Yes, we can install a special mixer onto your existing plumbing without removing any linings.
Why is there a gurgling noise in my drainage pipe?
This indicates either a venting issue or a partial blockage.
I have a new gas instantaneous hot water unit, why does it need power?
There is a computer internally that lights the unit and regulates flow rates and heating temperatures.
I can smell gas, what should I do?
Turn off your gas bottles and call us on 0407 666 433 for a leak test.
There is a horrible noise when using some taps in the house, help!
Generally this annoying noise is a tap shuddering, we can of course locate and replace the culprit.
What forms of payment do you accept?
We have eftpos facilities and accept Mastercard and Visa.